Terms of Service

Last updated 13 November 2026

1. Who these terms are between

These terms are between LightningRes Pty Ltd (ABN 88 703 055 029), a company based in Queensland, Australia (“LightningRes”, “we”, “us”), and the business that subscribes to LightningRes (“you”). LightningRes is a subscription software service for tour operators. We do not run tours and do not sell tours to the public.

2. The service

LightningRes is reservation and booking software for tour operators who run scheduled, limited-capacity trips. LightningRes is pre-launch and is currently taking early-access operators.

3. You and your guests

• You are the merchant of record for your tours. Your guests contract with you, not with us.
• You are responsible for your own booking terms, cancellation and refund policies, the delivery of your tours, and your obligations to guests under the law, including the Australian Consumer Law.
• Guest payments go to your own Stripe account, connected through Stripe Connect. Your relationship with Stripe is governed by Stripe’s own terms. LightningRes is never the merchant of record and never holds guest money.
• We take nothing from your payments and add nothing to your customer’s price. You pay Stripe’s processing fees to Stripe, and Stripe keeps its processing fee on refunded payments.

4. Fees and billing

• Fees are charged per operator, metered on passengers carried each month, at the rates published on our pricing section. Prices are in Australian dollars and exclude GST, which is added to each invoice.
• A passenger counts if their booking was confirmed at departure time, from any channel. Crew never count. Passengers on departures you cancel, and passengers who cancel before departure, do not count.
• New operators get 90 days free. No card is needed and there is no cap.
• We bill monthly in arrears for passengers actually carried. We tell you the amount three days before your card is charged and send you a receipt.
• There is no annual contract and no minimum term.

5. Price changes

We change prices only on 30 days’ written notice, and new prices apply from the next billing period after the notice ends. If you cancel before then, you pay nothing further.

6. Changes to these terms

We will not change these terms at our discretion. If we need to change them, we will give you at least 30 days’ written notice and explain the change. If the change is not acceptable to you, you can cancel before it takes effect and pay nothing further.

7. Cancelling

You can cancel at any time. There is no further charge after the current billing period. Because billing is in arrears, there is nothing prepaid to refund. See Cancellation and refunds.

8. Your data, dormancy and export

• You can take a full export of your data at any time, including when you leave.
• If you stop paying, your account becomes dormant. You keep read-only access and full export for 12 months, nothing is deleted, and you can reactivate with one click.
• We handle personal information as described in our Privacy Policy.

9. AI features

AI features in LightningRes help you understand your own data. AI never changes prices or confirms bookings on its own.

10. Your rights under Australian law

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

11. Governing law

These terms are governed by the laws of Queensland, Australia. Each party submits to the non-exclusive jurisdiction of the courts of Queensland.

12. Contact

LightningRes Pty Ltd, 314 Severn Street, Parramatta Park QLD 4870, Australia. Phone 0466 622 375. Email hello@lightningres.com.