Cancellation and Refunds

Last updated 13 November 2026

This page covers the LightningRes subscription that tour operators buy from LightningRes Pty Ltd. LightningRes does not sell tours to the public.

Cancelling your subscription

• You can cancel at any time. There is no annual contract and no minimum term.
• After you cancel, there is no further charge after the current billing period.
• You can leave with a full export of your data. An account that stops paying stays dormant for 12 months with read-only access and full export, and nothing is deleted.

Why there is nothing to refund

We bill monthly in arrears, for passengers actually carried in the month just ended. You never pay in advance, so there is nothing prepaid to refund. We tell you the amount three days before your card is charged, so you can check it first.

If you think a charge is wrong, email hello@lightningres.com and we will look into it.

Free trial

New operators get 90 days free. No card is needed, so nothing is charged during the trial.

Price changes

We change prices only on 30 days’ written notice, from the next billing period. If you cancel before the new price applies, you pay nothing further.

Refunds for guest tour bookings

Guests book and pay the tour operator, not LightningRes. Each operator is the merchant of record for its tours, sets its own cancellation and refund terms, and processes refunds through its own Stripe account. Stripe keeps its processing fee on refunded payments.

If you are a guest and want a refund for a tour, please contact the operator you booked with.

Your rights under Australian law

Nothing on this page limits any right you have under the Australian Consumer Law.