Privacy Policy

Last updated 13 November 2026

LightningRes Pty Ltd (ABN 88 703 055 029) handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy explains what we collect, why, and how you can contact us.

Information we collect about operators

When a tour operator signs up or asks about early access, we collect account information such as names, business details, email addresses, phone numbers, billing details and records of how the account uses LightningRes. We use it to provide the service, bill for it, support you and tell you about changes that affect you.

Guest information we process for operators

Operators use LightningRes to manage bookings from their own guests, such as names, contact details, booking details and waivers. We process this information on behalf of the operator and only to provide the service to that operator. The operator decides what it collects and is responsible for its own privacy obligations to its guests. Guest payments are processed by Stripe through the operator’s own Stripe account.

If you are a guest and have a question about your booking information, please contact the tour operator you booked with first. We will help the operator respond.

Where your information is stored

LightningRes data is hosted in Sydney, Australia.

Who we share it with

We share personal information only with service providers who help us run LightningRes, such as hosting and payment providers, and only as needed for them to do that work, or where the law requires it. We do not sell personal information.

This website

This website sets no cookies and uses no tracking, analytics or third-party scripts. Our hosting provider may keep standard server logs, such as IP addresses and pages requested, to keep the site secure and running.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. If a data breach is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

Access, correction and privacy requests

You can ask to access or correct personal information we hold about you, or ask any question about this policy, by emailing hello@lightningres.com or writing to LightningRes Pty Ltd, 314 Severn Street, Parramatta Park QLD 4870, Australia. We will respond within a reasonable time, usually 30 days.

Complaints

If you have a privacy complaint, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.